I have had nothing but problems since I joined. I made my first deposit of $25, but the app placed me in Michigan while I was located in Pennsylvania. Contacted support, took 3 separate conversations, and they said they would delete my Michigan account, and refund the $25 since they couldn’t transfer it to my Pennsylvania account and that their “relevant team” would take care of it. Well they deleted the Michigan account and now have no record of my $25 deposit, so I’ll never see that money again.
Separate issue. I received a promo to bet $1 to win $100, and contacted customer service because I didn’t have the option on my account. They said my account was under a different promotion, however, if I placed the $1 bet and I won the bet, that I could contact customer service to have the promo changed to the bet $1 to win $100. Contacted support after the bet had settled, and they said everything was good and that it would reflect on my account within the hour. Next morning 10 hours later, it has not shown up on my account and I can’t seem to get ahold of anyone.
If you’re in Pennsylvania and are interested in the online casinos and sportsbook, we have plenty of other options out there. I would stay away from BetMGM