Caesars Casino customer support and responsible gaming
You can contact a member of the Caesars Casino support team any time of the day or night. These agents are based in Pennsylvania (or deal specifically with local customers) and work alongside the onsite FAQ.
As well as addressing technical and account-related issues, Caesars’ customer care team members can also help with problem gambling. Although they can’t offer specific advice or counseling, they can show you how to activate the site’s responsible gaming features or direct you to experts.
To contact a member of the Caesars Online Casino support team, choose one of the following methods:
If addition to help and support whenever you need it, Caesars Casino PA allows you to set your own betting limits. Otherwise known as responsible gaming conditions, these options give you control over almost every aspect of your online experience. In practice, you can set deposit, spending and time limits (daily, weekly and monthly).
If you feel as though you need a break, there’s an option to “cool off.” Depending on your needs, you can “cool off” for between three and 30 days. This means you won’t be able to log into your account, make payments or collect bonuses during that time. For those who feel it’s necessary to block access to their account completely, Caesars also offers a self-exclusion option.
Keep tabs on your activity with ease
Finally, if you want a “reality check,” you can activate this feature via the responsible gaming menu. Available in 15- and 30-minute intervals, this option serves as a reminder to check how long you’ve been playing. Alternatively, Caesars PA also provides a timer at the bottom of every page.
This is another neat part of the software we didn’t mention earlier. Basically, from the moment you log in, the timer starts. This allows you to see exactly how long you’ve been active on the site and, therefore, take more control over your gaming experience.
As a responsible operator, all of these features are important for Caesars to ensure its platform complies with Pennsylvania gaming laws. What’s more, they help protect consumers like you and create a safe, secure and, importantly, enjoyable gaming experience where no one is left feeling out of their depth.