Nevada

Frequently Asked Questions | DraftKings

DraftKings, Inc. is a leading skill-based Daily Fantasy Sports (DFS) gaming destination for fans in North America and the UK to compete in single-day online games for cash and prizes across the largest variety of professional sports.  DraftKings is the exclusive DFS partner of Major League Baseball, the National Hockey League, Major League Soccer, NASCAR and Ultimate Fighting Championship.  Founded in 2012 by CEO Jason Robins, CRO Matt Kalish and COO Paul Liberman, DraftKings is headquartered in Boston, Mass.

Legal residents physically located in any of the 50 states and Washington DC, excluding Arizona, Hawaii, Idaho, Louisiana, Montana, Nevada, and Washington are eligible to open an account and participate in paid contests offered by the Website.

Legal residents of Arizona, Hawaii, Louisiana, Montana, Nevada, and Washington (the “Excluded States”) are ineligible for prizes offered by the Website. Residents of the Excluded States are eligible to open an account and play in Free contests. 

  • GPP (Guaranteed Prize Pool) Contests – GPP’s are contests that payout the entire prize pool, regardless if the contest fills or not. 
  • User Generated Contests- User Generated contests will close automatically if they do not fill to capacity. Entry fees will automatically be refunded if contests are canceled.
  • Head-to-Head- Winner takes all in these one-on-one contests. 
  • 50/50’s –  Teams finishing in the top-half of the field win cash no matter the number of entries.
  • Double Ups- The teams that place in a prize paying position for these contests will double their entry fee.
  • Qualifier Contests –  Win tickets that can be used for free entry into a higher stakes contest
  • Multipliers- Great way for a bankroll boost! Win 3x TO 10x your entry fee in these contests.
  • Steps- Advance at each step by winning a ticket to the next level. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
  • Beginner- Beginner contests are contests open to users who, at the time of contest entry, have not entered more than 50 contests or earned an experience badge.
  • Casual – Casual contests are contests open to users who, at the time of contest entry, have not earned an experience badge.
  • Free Contests – These contests are free to enter and any winnings will be paid with Entry Tickets or DraftKings Dollars

Entry tickets serve as a free entry into a specific contest. You can receive entry tickets by winning them in specific DraftKings contests, Daily Rewards, Season-long Achievements or purchasing them in the DK Shop. Upon submitting your lineup into a ticket specific contest, your ticket will be automatically redeemed as a way of entry. To view which contests your ticket is redeemable for, look for the icon in the lobby for contests that you can enter with your ticket.

Step tickets are tickets for entry into contests that offer progressively bigger prizes each ‘Step’ you advance. These contests will be indicated in the Lobby with ‘Step’ in their name. Step tickets are not sport specific.

You can enter by individually selecting each player for the contest or you can upload a CSV file.

We do not offer season-long leagues in the traditional sense. However, it’s easy to use DraftKings to play your friends all season long. Simply create a League, invite your friends, and challenge them to contests within the league and follow along with the standings in your league leaderboard. You can even create a recurring contest so all you have to do each week is draft your team.

Yes, each contest has a maximum entry count per user ranging from 1 – 150. The entry limit count for each contest is listed in the Contest Details as ‘Multi-Entry’.

 

Legal residents physically located in any of the 50 states and Washington DC, excluding Arizona, Hawaii, Idaho, Louisiana, Montana, Nevada, and Washington are eligible to open an account and participate in paid contests.

Residents of the Excluded States are eligible to open an account and play in free contests are ineligible for prizes offered by the Website. Residents of the Excluded States are eligible to open and maintain accounts.

 

 

  • Beginner – Beginner contests are contests open to users user who has played in less than 50 contests.
  • Casual – Casual contests are contests open to users who have played in 50-500 contests. 

 

Link to DraftKing Badges 

 

When creating a contest within a League, if the draft group you have selected is eligible to be a recurring contest, you will see the option populated at the bottom of the page.

Here are the steps to create a contest:

  • Login to your DraftKings account
  • Click on the Contest tab
  • Then on the right-hand side, you will see the option to “Create A Contest”

 

Entry tickets serve as a free entry into a specific contest. You can receive entry tickets by winning them in specific DraftKings contests. Upon submitting your lineup into a ticket-specific contest, your ticket will be automatically redeemed as a way of entry. To view your contest tickets, go to the My Tickets page. To see which contests your ticket is redeemable for, please visit the Lobby on the full version of the site or the app and look for the Ticket Icon next to contests that you can enter with your ticket.

Contest entry will close approximately one minute before the start of the first game in the contest. You can edit your full roster as many times as you like before the contest closes and begins. You can continue to edit and swap any player up until the start of their individual game time for NFL, MLB, NBA, NHL, CFL, CFB, CBB, Soccer, EL, WNBA and XFL contests.

Players will lock at the start time of the contest for Golf, MMA, NASCAR, LoL, CS:GO and RL. Players will not be eligible to be swapped out once a contest begins.

In the event that one of your players does not play, that player will receive 0 points. 

  • In jurisdictions where allowed, DraftKings accepts all major credit/debit cards including Visa, MasterCard, Discover and American Express.
  • PayPal
  • In jurisdictions where allowed, Visa, MasterCard and American Express giftcards are also accepted on DraftKings

**You may only deposit funds into your DraftKings account with a payment method registered in your name.**

We require all users who wish to have their deposit limit increased to upload the following documents here: Photocopy of license or any other state-issued ID. If your account was registered to MA or MD, please complete and return this form with your emailed Limit Increase request: here 

 

If your account was registered in TN, please complete and return this form with your emailed Limit Increase request: http://dkng.co/2pxJius We then request that you email support@draftkings.com with your username indicating you have uploaded the requested documents. 

 

Some states require specific income requirements and additional documentation to increase your limit. If additional information is needed, a member of the Support Team will provide details of these requirements in their response. Important: Please do not send images of your credit card.

Card refunds, PayPal or Check.

 

ACH is only available for Sportsbook/Casino withdrawals

There are specific limits to each withdrawal method. Here are the limits: PayPal max withdrawal amount is $14,999.99, checks over $2,000 are sent via FedEx Priority Mail (but not if there is a PO box present). All other checks are standard mail. If you are making a withdrawal over $50k you should contact us at support@draftkings.com.

We accept all major credit/debit cards including Visa, Mastercard, and Discover. Keep in mind that you may only deposit funds into your DraftKings account with a payment method registered in your name.

 

There is no limit to how many times you can withdraw, but there are some limits on how much you can withdraw to certain methods.

When possible, we will first refund all deposits made in the last 90 days. Any excess funds after refundable deposits have been fulfilled are delivered via the selected withdrawal method (PayPal or check) If a card used to deposit is expired, refundable deposits will be returned to your new card as long as the account numbers are the same. If you deposited with a gift card, refundable deposits will be returned up to the original value to that card. For confirmation of the final details of your withdrawal request, you will receive an email from DraftKings with the subject line ‘Withdrawal Request Completed’

Example:

  • Original Deposit Source: $50 Visa ending in 1234
  • Withdraw Request: $100
  • Refund: $50 back on Visa ending in 1234
  • Send Remaining funds: $50 send to Paypal or via check

Note: All checks under $2000 are sent via USPS. Checks $2000 and over will be sent via FedEx. The max amount that can be processed to PayPal is $14,999.

*If you no longer have a payment method used on DraftKings, please contact our Support Team prior to withdrawing. 

Our Accounting Department processes withdrawals Monday – Friday from 9 AM-5 PM. Any withdrawal requests that come in after 5 PM on Friday will be processed in the order that they were received starting the following Monday. Once our Accounting Department processes your withdrawal request (you’ll receive a confirmation email), it typically takes anywhere from 2-8 business days for your funds to appear in your bank or PayPal account. 

Check Processing timelines:

  • Checks > $2000 – FedEx Next Day delivery before 5:00 PM. Signature Required. No delivery to PO Boxes. Tracking number is provided
  • Checks between $100 – $1,999 – FedEx Ground Service. Delivery may take up to 7 days. No Signature Required. Delivery to PO Boxes permitted. Tracking number is provided
  • Checks < $99 – USPS first class mail. Delivery may take up to 14 days. No Tracking number provided.

If you have asked our team to ban your card previously then that card has been banned. 

There could be a variety of reasons you are unable to use your card. One could be an issue with an expired card or a bank issue. Please reach out to support@draftkings.com for more information.

The funds are generally withdrawn to the card used in the last 90 days, or you can select to have a check which takes up to 7 to 14 days. 

 

In order to register an Account you are required to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you will be required to submit additional information or documentation which may include your valid state-issued ID.

All of DraftKings confidential information is safeguarded by SSL (Secure Socket Layer), as represented by the padlock visible on your browser’s address tab. This ensures the security of any and all private information provided by the website. We encrypt all our private customer information, available to our staff only when pertinent.

Generally, we do not change usernames, but we do treat each request individually. Please feel free to reach out and we will do our best to help you.

If you believe your account has been misallocated, compromised or mishandled please contact support@draftkings.com for assistance. Please provide all pertinent information related to your claim and a dedicated member of our Customer Service team will address your support ticket within 24 hours. If your support ticket cannot be resolved to your satisfaction by a Customer Service Associate, you may request escalation of the ticket to a Customer Service Team Lead.

DraftKings keeps all player funds in a segregated player account which is never commingled with our operating business expenses, or any other accounts. 

DraftKings does not allow account holders to use any form of payment belonging to any other individuals to fund their account. The name registered with any DraftKings account must match the name on the form of payment at the time of deposit or winnings will be considered invalid and the account may be closed. An account holder may not use someone else’s credit card on their DraftKings account. Using a payment method in another individual’s name can result in account restriction.

DraftKings prohibits users from opening up more than one account, in order to ensure fair play and uphold the integrity of our contests. If for some reason you forget your password you can reset it here:  If you forget your username or email used to register please contact support@draftkings.com and an agent will be happy to assist you with retrieving that information.

Please note: if the same individual sets up multiple accounts, DraftKings will deactivate all accounts except one, and any potential winnings may not be honored from all accounts. Any accounts that are set up illegitimately will be deactivated and winnings will not be honored.

Contest entry will close approximately one minute before the start of the first game in the contest. You can edit your full roster as many times as you like before the contest closes and begins. You can continue to edit and swap any player up until the start of their individual game time for NFL, MLB, NHL, CFL, and Soccer. Players will lock at the start time of the contest for NBA, Golf, MMA, NASCAR, LoL, and will not be eligible to be swapped out once a contest begins. 

You can edit your full roster as many times as you like before the contest closes and begins. You can continue to edit and swap any player up until the start of their individual game time for Late-Swap eligible contests (NFL, MLB, NBA, NHL, CFL, CFB, CBB, Soccer, EL, and WNBA contests).

Contest entry will close approximately one minute before the start of the first game in the contest, at which point, each individual player will become “locked”. A locked player cannot be added or removed from a roster spot. Locked roster spots for all entries are displayed in contest GameCenters.

  • From the upcoming lineups screen find the lineup you want and then hit the ‘Join’ option 
  • From that screen, it shows what contests that lineup is in on the left side. On the right side of the screen select ‘Load Lineup’
  • The page will load to the Lobby and any eligible contests are shown. 
  • You can use the arrows next to each contest to add the lineup to a contest, or select the ‘+1 to all’ to add 1 to each selection. 

Lineups are not submitted until the player selects the ‘submit’ button on the right side of the screen.

To enter mass lineups:

  • Login to your DraftKings account
  • Select the Lineups tab
  • Once there, you will have the option to upload mass lineups via CSV files

Do not exceed 500 lineups in a single CSV file

Each file you upload must contain players from only one template

  • Lineups Tab
  • Swap Players
  • Select Player you want OUT on the left and select your desired swap IN on the right
  • Apply Swap 

 

Lineups in which the change was made will show as confirmation. NOTE If a player is listed at multiple positions in your lineups (RB in lineup A and Flex in lineup B) you will need to switch them out for each individual position they fill.

Users can withdraw from any contest as long as they meet the following conditions:

  • Users may unregister from unfilled Head-to-Head or League contests at any time.
  • Users may unregister from Guaranteed games until 15 minutes before start time. 
  • Users may NOT unregister from a filled Head to Head contest.
  • Users may NOT unregister from a filled league games

Go to the “My Contests” page and click on the “Edit” tab under the lineup column and you will be directed to the Draft Lobby of that contest. From there you will see a green “Withdraw Entry” link in the upper right-hand corner of the screen. If you click that link, you will be removed from the contest.

If you are using our App, in order to remove an entry from an upcoming contest (you must have a lineup submitted), go to the “Upcoming” tab and then click on “Edit Entry”. From there, click on the Information Icon (the lowercase i) and select “withdraw entry”.

If you have any issues withdrawing an entry, please email support@draftkings.com

 

You can edit your lineups with a CSV by clicking the Lineups tab. Once there, you will see the option to edit entries. Click that option. 

You will then see the option to edit lineups via CSV.

• For fastest processing, only include entries that have been changed in your file.

DraftKings offers a variety of contests, all available to enter directly from our home page. Choose your game and buy-in preference, and select the game of your choice to enter.

  • GPP  (Guaranteed Prize Pool) Contests – GPP’s are contests that pay out the entire prize pool, regardless of whether the competition fills up or not. These contests are labelled in orange text in the contest lobby.
  • Leagues – League contests will close automatically if they are not full and entry fees will be automatically refunded. These contests are labelled in white text in the contest lobby.
  • Head-to-Head – Winner takes all in these one-on-one contests. 
  • 50/50’s – Teams finishing in the top-half of the competition win cash no matter the number of entries.
  • Satellite/Qualifiers – Win tickets that can be used for free entry into a higher stakes contest.
  • Multipliers – Great way to boost your bankroll! Win three-to-ten times your entry fee in these contests.
  • Steps – Get through to the next round at each step by winning a ticket. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
  • Beginner – Play against other beginners in up to 50 contests. Once you reach that limit these contests will no longer be available to enter.

 

 

Our contests have a points-based scoring format. Please see the specific sport for details:

 

 

College Sports: AK, CO, IN, ME, MA, MS, NH, NY, OH, PA, TN, VT

Non Grand Slam Tennis Tourneys: NY

NBA Summer League: NY

League of Legends: IA

Counter Strike Global Offensive: IA, NY

Rocket League: IA, NY

Russian Premier League, Turkish Süper Lig, Soccer: NY

A League Soccer: NY

Outlaw Golf Tour: IA, NY

eNASCAR: IA, NY

Call of Duty: IA, NY

KBO: IA, NY

K league soccer: IA, NY

Bundesliga Soccer: IA, NY, Germany

AFL: IA, NY

In the event that one of your players does not play, that player will receive 0 points.

Cancellations and Postponements are treated differently for several sports. Please visit the respective Contest Rules page for each sport offered to view the Cancellation and Postponement policies.

 

You will receive your winnings for each spot that is placed in the contest. 

For example, if you play in a contest and come in 1st and 2nd place which pays out $100 to 1st and $50 to 2nd, you will receive $150.

Entry tickets serve as a free entry into a specific contest. You can receive entry tickets by winning them in specific DraftKings contests, Daily Rewards, Season-long Achievements or purchasing them in the DK Shop. Upon submitting your lineup into a ticket specific contest, your ticket will be automatically be redeemed as a way of entry. To view which contests your ticket is redeemable for, look for the  icon in the lobby for contests that you can enter with your ticket.

If the contest in question did not fill, your unredeemed tickets will be voided and no refund will be issued.

If the contest in question filled, and you were unable to redeem your ticket, we will refund the value of your ticket (or tickets) in DK Dollars.

The sports that offer Late Swap are – NFL, MLB, NBA, NHL, CFB, CBB, SOC, CFL, EL, and AUSFL

 

If there is a tie at the end of the contest, users included in the tie will evenly split the related prize pool positions. 

For example:

If two users tie for 1st place, and 1st place pays $20 and 2nd place pays $10, we add the combined places then split that among the tied parties. Each would receive $15.00.

*If the prize is a ticket, the value of the ticket (or tickets) will be split.

*If the tied contest is a Qualifier contest, the qualifier tie-breaker rules will apply.

For each round of the contest, a percentage of entrants will be eliminated based on their scores in that round’s contest and the remaining entrants will continue on to the next round to compete. 

Each round, a user will have to draft a new set of players to continue to play. In the event a user does not draft his or her team for a given round, he or she will play with an empty team for that day, therefore forfeiting his or her position. 

Winners will be awarded Entry Tickets to the next round of the contest and the ticket will automatically redeem upon credit.  

Note: Our system currently automatically breaks up the cash value of tickets that are tied and evenly distributes these among all tied contestants. In the event of a tie, these credits will be reversed after the completion of the contest before entries to the next day are manually credited. 

Tiebreakers: If one or more entrants tie in any round, one tied entry per user will move on to the next round. This will then continue on to the second entry per user and so on until all of the spots are filled for the next round. In the event multiple users tie for the last spot in the next round, the tie will be broken based on the lineup with the highest scoring non-matching/individual player of the two lineups. 

For example, if Player A and Player B tied, and Player A’s best player was Xander Bogaerts with 30 fantasy points, and Player B’s best player was Matt Kemp with 28 fantasy points, then player A would be judged the winner. In the event that both teams have the same best player, it will proceed down to the next highest player in each roster.  In the event of two identical rosters, the user who entered the first round of the survivor contest the earliest will move on to the next round.

While creating Head to heads, use the limit selector on the Create Head-to-Head Challenge popup to limit the number of times a player can accept your challenges of that type (sport, time and entry fee). 

For example, if you create 5 challenges and set the limiter to 1, all five challenges will be against different users, assuming all five challenges are accepted. Conversely, if you create 5 challenges and set the limiter to unlimited, you could end up playing the same user in all five challenges, assuming one user accepted all five challenges.

Once a contest has been created, the size and payout structure cannot be edited.

In the contest Lobby there is a count down until lock as well as at the top of the lineup drafting screen. 

The start time is presented just like any other DFS contest. Players must be aware that in-game contest start times are subject to start time adjustments to match the pacing of the game (the beginning of the 2nd half and 4th quarter).

Arkansas, Colorado, Missouri, and Pennsylvania CAN NOT participate in any In-Game Showdowns (2H, 4Q).

All states except Arkansas, Missouri, Pennsylvania, Maine, Kansas, Indiana, New Jersey, Nebraska, and South Carolina.

 

DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. DraftKings Dollars cannot be withdrawn, and can only be used to enter contests. Payouts in cash contests are always paid out in real cash.

The commissioner can remove league members and rename the league. Any member of the league can create and play contests or invite new members.

If a contest is set to recurring and runs, the system automatically creates the contest for the next week and sends notifications to all league members. Here is when the contests are set to be posted during NFL season:

Thursday contests- 3 days prior (Monday afternoon/night)

Sunday contests- 4 days prior (Wednesday afternoon/night)

Monday contests- 2 days prior (Saturday afternoon/night)

If the contest does not run two consecutive times, the contest is cancelled. The commissioner can create a new contest within the League and resend the invitations.

Please note that Entry fees are only collected on individual entries when submitted, not in advance. 

Pick’em: Users attempt to pick the correct outcomes from a series of questions about a specific event or set of events.

Popularity: A user’s answer is deemed correct if it is the most popular answer chosen for that question. If there is a tie, each answer tied will be graded as a winner for that question.

Also, Trivia, Politics, Weather Pools

DraftKings will pay out the Prize Pool or portion thereof, to Winners in accordance with the prize structure as specified in the Pool Game Conditions.

Winners will be determined by DraftKings with reference to the criteria set out in the Pool Game Conditions subject to the conditions set out above for determining correct Picks.

Subject to the applicable Pools Game Conditions, a correct Pick will be determined by DraftKings with reference to the DraftKings house rules that are applicable to the Settlement of the Pick in question as determined by DraftKings. Picks are settled on the official result published by the governing body or as otherwise verified by DraftKings. After Settlement of a Pool and corresponding payment of the Prize Pool when applicable, any subsequent corrections or amendments by the governing body to the result will not be applicable. Where DraftKings determines that an error was made, including on the Pool Game Conditions, the Pool Card including errors in listings of Events or Picks, or in the settlement of a Pool, then DraftKings reserves the right to: correct such error and settle, or Resettle, the Pool with the error corrected; or to settle or Resettle the Pool with all Picks for Events DraftKings deems affected by the error as a correct Pick.

DraftKings offers both free and paid pools.

Leagues create a private DraftKings offering for you and your friends to participate in private and exclusive contests. You can send invitations to existing DK users or invite new users via text, e-mail, or posting on Facebook/Twitter.

To Create a League, click here.

 

Leagues are a great way to play our weekly contests with friends all season long.

You draft a new team every day, so there’s no need to worry about bye weeks or injured players. It’s easy to take a week off, too, since we only collect entry fees when you enter a contest, and winners are paid out as soon as the contest ends, so there’s no need to wait until the end of the season to cash out.

Create a league, invite some friends and start playing whenever you like. For more information, please see the following link: https://www.draftkings.com/video/Introducing-DraftKings-Leagues/p4760117971001/v5081559002001/Introducing-DraftKings-Leagues

 

By selecting League Settings, commissioners can allow existing members to invite new members and allow existing members to create contests.

Deleting a League: Only the commissioner can delete a League. If you go to the contest lobby of the League and select “settings” the commissioner will see the option to “Delete League”.

Leaving a League: When using the iOS app, select the ‘Leagues’ tab and swipe left over the league you’d like to leave. When using the Android app, select the league you would like to leave, tap the ‘hamburger’ logo in the top right corner and select “Member Settings.”

When on a desktop, click on the league you wish to leave, then click on “settings” on the top right-hand corner of the lobby and select “quit league”.

All contests created within a League must fill in order to run unless you elect for the contest to be resized. If the contest is resizable and does not reach the number of entries you have selected, the contest will be automatically sized to the current number of entries. Only applicable to contests under 20 entries. To learn more click here. If the contest does not fill prior to the contest start time, then all users that entered that contest will be refunded their entry fee.

Once a contest has been created, the size and payout structure cannot be edited.

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